Three Wee Peas Playtime Privacy Policy

Effective Date: 14/01/2025

At Three Wee Peas Playtime ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, including booking sessions for our children’s role play playgroup ("session"), you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

Personal Details:
- Name of parent/guardian
- Email address
- Contact number
- Postal address (if applicable)
Child’s Details:
- Child's name
- Date of birth/age
- Health information (allergies, medical conditions, special needs, etc.)
Booking Information:
- Session date(s) and time(s)
- Payment details (processed securely via our payment provider)
- Transaction records
Other Information:
- Any other information you voluntarily provide to us during communication, or in feedback forms.

2. How We Use Your Information

We use your personal information for the following purposes:

To Process Bookings and Payments:
We use your details to manage session bookings, process payments, and send booking confirmations.
To Communicate with You:
We may contact you via email, phone, or other means regarding your bookings, session updates, changes to sessions, or any important announcements.
To Ensure Your Child’s Safety and Wellbeing:
We collect health-related information (such as allergies or medical conditions) to ensure that we can provide a safe environment for your child during sessions.
To Improve Our Services:
We may use feedback or surveys to improve the session experience, though participation is always voluntary.
To Comply with Legal Requirements:
We may need to process your data to comply with legal obligations, such as health and safety regulations or for tax purposes.

3. How We Store and Protect Your Information

We are committed to ensuring that your personal information is secure. We use a variety of security measures, including encryption and firewalls, to protect your data from unauthorised access.

Data Retention:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law (e.g., financial records, legal obligations).
Data Storage:
Your information is stored securely on our servers and within trusted third-party platforms (e.g., payment processors, email services). These third parties are contractually obligated to protect your information and comply with data protection laws.

4. Sharing Your Information

We do not share, sell, or rent your personal information to third parties for marketing purposes. We may, however, share your information in the following circumstances:

Service Providers:
We may share your data with trusted third-party service providers (e.g., payment processors, email platforms) who help us run the Playgroup, but only to the extent necessary to provide those services.
Legal Requirements:
We may disclose your information if required by law, regulation, or court order.
In Case of a Transfer of Business:
If Three Wee Peas Playtime is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Rights Under UK GDPR

As a data subject, you have the following rights regarding your personal information:

Right to Access:
You have the right to request a copy of the personal information we hold about you.
Right to Rectification:
You have the right to request that we correct any inaccuracies in your personal information.
Right to Erasure ("Right to be Forgotten"):
You have the right to request the deletion of your personal data, subject to certain legal exceptions.
Right to Restrict Processing:
You may request that we restrict the processing of your personal data under certain circumstances.
Right to Object:
You have the right to object to the processing of your personal data for direct marketing purposes.
Right to Data Portability:
In certain situations, you may request a copy of your data in a machine-readable format to transfer to another service provider.

To exercise any of these rights, please contact us using the details in section 7 below. We will respond to your request within one month, though this may be extended in certain circumstances.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files that are placed on your device when you visit our site.

Cookies We Use:
- Essential Cookies: Necessary for the operation of our website (e.g., for session management and booking purposes).
- Analytical Cookies: To track website usage and improve functionality (e.g., Google Analytics).

You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your user experience.

7. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

Three Wee Peas Playtime
Email: info@threeweepeas.co.uk
Website: www.threeweepeas.co.uk

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the "Effective Date" at the top will be updated accordingly. Please review this Privacy Policy regularly for any changes.

By using our Playgroup services, you acknowledge that you have read and understand this Privacy Policy and agree to the processing of your personal data as described above.